Free UK Delivery On Orders Over £75.00. All items are sent in plain packaging.
We ship all over the UK Highlands, Islands and Northern Ireland
Orders over £75.00 qualify for free delivery if under 2kg and are sent by Royal Mail. Orders over 2kg will be sent with an appropriate courier.
Order By 2pm For Same Day Dispatch
UK Orders placed by 2pm Mon - Fri will be dispatched the same day. Orders placed after 2pm will be dispatched the next working day.
Orders placed after 2pm Fri will be dispatched the following Monday (unless a bank holiday).
Goods that you require for a specific date MUST be confirmed with us first before ordering as additional costs may be incurred and may be exempt from the free delivery option quoted.
Please note we do not work bank holidays. Orders placed on a bank holiday, or after 2pm on a working day before a bank holiday, will be dispatched the next working day Mon-Fri.
The cost of UK mainland delivery is shown in the basket.
The total delivery cost of more than 1 item and if delivery is free is shown at the checkout stage. You only pay once for delivery and where possible purchases are combined to minimise the delivery and environmental cost.
On rare occasions an item may not be available and should this occur, we will contact you immediately and issue a refund.
Great care is taken in packing all purchases. All goods are sent in a protective outer and cushioned with air packing, bubble wrap, foam chippings and other materials. Where possible we recycle packaging from our suppliers and local businesses to minimise our impact on the environment and to allow us to charge postage at low rates or free to applicable orders. This is mixed with new packaging we have purchased which we strive to ensure is environmentally friendly. Your purchase will arrive well packed and protected but may be in a previously used box or padded pack.
Specially dispatched parcels (those with a deadline) will require a signature on delivery. If no one is likely to be available to sign for them it may be an idea to have your purchase sent to a works or neighbours address or local store but please note once delivered to the address requested and signed for where required, responsibility for the parcel passes to you.
Please note we may ask for extra proof of identity or your address. This is to safeguard you and us against online fraud. Our card processing providers perform rigorous security checks and may sometimes require additional confirmation of identity and address.
Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail or our couriers but will assist where possible.
UK Mainland delivery
We use Royal Mail for delivery within the UK. Orders under £75.00 cost from £2.95 to £3.95 for standard UK mainland delivery, depending on weight and the delivery option chosen. Orders are usually delivered to UK mainland addresses within 1-3 working days of dispatch, unless next day courier or Royal Mail Special delivery has been chosen.
UK mainland delivery is free for orders over £75.00
Should the country you require delivery to not be shown, please email or telephone us on +44 (0)7585 070458 for a delivery price.
Payments from overseas customers will be processed in GBP Sterling and the receipt will also show GBP Sterling prices. Your card issuer will charge you the Currency Exchange Rate in use that day and this will be shown on your statement. Any refunds made will also be in GBP Sterling using the Currency Exchange Rate in use that day meaning that your refund may differ slightly from the original payment. We accept no responsibility or liability for this.
Regrettably there are some items we currently are unable to ship internationally due to the likelihood of them being damaged in transit or because they are not suitable for use in some countries. Should this be the case, we will notify you and issue a refund.
We reserve the right to make an additional charge for particularly bulky or heavy parcels that result in an additional delivery cost.
If goods are returned to us due to an incorrect/incomplete address or have not being collected from a local Post Office or courier depot, the customer will be liable for the cost of sending them again. If the transaction is subsequently cancelled, any postage amount paid will be deducted from the amount refunded.
Lost in transit
On rare occasions goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.
For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days. Consequently we cannot replace or refund an item until 10 working days have passed since posting. We will of course attempt to trace and resolve any delayed deliveries in the meanwhile.
Royal Mail and the couriers we use take goods lost in transit very seriously. If an item is lost, there will be an investigation with the recipient usually being contacted as part of this. If the loss is regarded as suspicious, it is possible the police may be involved.